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Progress Tracking

@ The Pill Club


Project Overview


At The Pill Club, I optimized onboarding and dashboard progress tracker components to improve accessibility and system status visibility ︎︎︎ a key usability principle that builds user trust. Users were abandoning onboarding around halfway (~step 10) and generating support tickets due to unclear progress indicators. This created friction for new customers and increased operational load.

I led a competitive analysis, audited existing designs, and developed a high-fidelity interactive prototype in Figma to address friction points identified through research and personal use.

Through iterative prototyping guided by key stakeholders such as engineering and brand, I was able to reach a solution that was feasible for implementation.

Tools

Figma, Fullstory, Zeplin, Jira, Adobe Photoshop

Duration

3 weeks, 2021

Team

Myself (Product Design Intern), Margaret Sommers, Elaiza Clemens






The Solutions

Live Prototypes

Onboarding Progress Tracker

Live prototype in figma (clickable)
Dashboard Progress Tracker

Live prototype in figma (clickable)






Deconstructing the Components

Choosing the Final Direction

  • Brand required a specific color palette, so I optimized contrast within those limits.
  • Clear separation between user tasks and system tasks
  • Reduced cognitive load by simplifying the step hierarchy
  • Matched engineering’s existing component architecture

Onboarding Progress Tracker

Dashboard Progress Tracker







Research & Analysis

Auditing Current Design
Fullstory showed 69% of users attempted to click a non-interactive tracking component.
I focused on redesigning the onboarding and dashboard progress trackers after experiencing confusion with these components as a user and its impact on my focus. Utilizing clickstream analytics from FullStory data, I identified key pain points and collaborated with engineers to better understand the components’ purpose and functionality. This informed an accessible, user-centered optimization.


Heat maps indicating “dead clicks”


Onboarding Progress Tracker
  • Users often click without results, unsure how to interact with the tracker
  • Progress bar only reflects current section, not overall flow
  • No clear indication of completed steps or what’s ahead
  • Users can't estimate time remaining, which affects focus and engagement
  • Funnel tracker has low contrast, making it inaccessible for many users

Dashboard Progress Tracker
  • Common “dead-clicks”, What’s Next component uses a similar UI to the radio bottons/mutli select in the funnel which are clickable
  • No visual differentiation between user tasks and what The Pill Club is doing behind the scenes → both are included in the component


Brainstorm and Design Exploration


Paper explorations


Onboarding progress tracker design variations


What’s Next progress tracker design variations






Reflections and Next Steps


This project was both my most challenging and most rewarding, reinforcing my passion for accessibility in design. By auditing the onboarding process and advocating for improvements to the progress tracking component, I learned the value of my perspective as a design intern and saw how data driven insights can shape meaningful outcomes. Having my ideas heard and implemented validated my ability to contribute impactfully.

Looking ahead, I would expand this work through inclusive user testing, ensuring the product meets the needs of users with diverse visual, hearing, motor, and cognitive abilities. For me, accessibility is not an add‑on, it’s essential to creating truly usable digital experiences.




Ellis Aguilar 2026